When quality is treated only as a check before delivery, many problems have already gone too far. Quality starts with clarity of requirements, runs through technical decisions, continues in development, and shows up again in testing and acceptance criteria.
Requirements influence quality
If the expected behavior isn't clear, a technically correct implementation may not meet the actual need.
Best practices influence quality
At Fasters, the Technical area has responsibilities related to standards, best practices, follow-up, and process review.
Validation before the client
In Operations, there's a concern with functional validation and acceptance criteria before deliveries.
Rework is also information
Bugs and rework can point to unclear requirements, a technical gap, a validation failure, an inadequate process, or a need for training.
Quality isn't just the moment when we look for errors. It's also how we organize work to reduce the chance that they reach the client.
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