How software and automation helped transform Lash Mapping's operation
A solution to centralize operations, automate messages, support service through a chatbot, and improve information management.
Lash Mapping
Lash Mapping operates in the beauty market with an operation that depends on close support, scheduling, and constant communication with clients.
Every project starts by understanding how the operation works today.
- 01Scattered information
- 02Manual service and messaging
- 03Rework in the operation
- 04Difficulty scaling
What needed to change?
The operation was growing on manual controls and one-on-one support, which limited the capacity to serve more clients with the same team.
Centralize information
Bring together in one place the data that was spread across spreadsheets and conversations.
Reduce manual work
Automate day-to-day messages and repetitive routines.
Support customer service
Handle recurring questions without always relying on a person.
Improve management
Gain visibility into the operation to make informed decisions.
How we turned the challenge into technology.
We built a digital solution that centralizes the operation and automates communication, with a chatbot supporting customer service.
What we built.
Operations app
Centralization of the business's information and routines in one place.
Message automation
Recurring communication sent automatically, with no manual effort.
Support chatbot
Support for frequent questions, freeing up the team for what requires people.
Information management
Data organized to track the operation more clearly.
Far beyond development.
- Discovery
- Product and requirements
- UX/UI
- Development
- Automation
- Evolution
Facing a similar challenge at your company?
Every business has its own particularities. But if your company faces manual processes, disconnected systems, lack of technical capacity or opportunities to apply AI, we can look at the scenario together.
Tell us the context. The first conversation is to understand the problem before thinking about technology.
What changed after implementation.
Qualitative results of the operation's transformation.
Centralization
Operation information brought together in a single environment.
Automation
Repetitive messages and routines are no longer done manually.
Better experience
Faster support for recurring questions.
- Controls kept in spreadsheets
- Messages sent one by one
- Repeated questions consuming the team's time
- Operation centralized in software
- Automated communication
- Chatbot handling recurring queries
Software evolves together with the business.
- 01App
- 02Real-world use
- 03Feedback
- 04Message automation
- 05Chatbot
“From the first contact with Fasters, the service was very human, which was a surprise to me. They welcomed me very well, and even made me believe even more in my idea. Meetings were scheduled quickly.”
Every project leaves knowledge behind.
Automation only works once the process is clear.
Understanding the real support routine was what made it possible to automate what actually consumed time.
Need to solve a similar challenge?
Desenvolvimento de Software
Sistemas, plataformas e produtos digitais construídos para necessidades específicas de negócio.
Other challenges we've helped transform.
Now we want to hear about your challenge.
If your company has a manual process, a system that needs to evolve, a product idea, an opportunity to apply Artificial Intelligence, or needs to grow its technology capacity, tell us about it.
An initial conversation to understand your scenario and see how we can help.