Generative AI applied to real technology challenges
SoftSeven wanted to speed up responses to technology demands while keeping personalization, quality, efficiency, and security.
SoftSeven
SoftSeven is a technology company that handles demands from different clients and needs to respond quickly without giving up quality and security in its deliveries.
Every project starts by understanding how the operation works today.
- 01Growing volume of technology demands
- 02Responses dependent on available specialists
- 03Long response time
- 04Risk of losing opportunities
What needed to change?
The challenge wasn't adopting Artificial Intelligence: it was using it without losing personalization, quality, and security in technical responses.
Speed up responses
Reduce the time between a client's request and a consistent technical response.
Keep personalization
Each client has its own context — the response couldn't be generic.
Preserve quality
Speed couldn't mean a drop in the technical standard of deliveries.
Ensure security
The use of AI had to respect security requirements and sensitive information.
How we turned the challenge into technology.
We applied Generative AI within the technical support process, combined with expanding the team through professional staffing.
What we built.
Applied Generative AI
Use of AI to support the production and review of technical responses.
Client context
Responses now take into account the specific context of each request.
Human validation
Professionals remain responsible for the technical decision and final quality.
Team expansion
Fasters professionals staffed to increase execution capacity.
Far beyond development.
- Discovery
- Artificial Intelligence
- Development
- Professional staffing
- Evolution
Facing a similar challenge at your company?
Every business has its own particularities. But if your company faces manual processes, disconnected systems, lack of technical capacity or opportunities to apply AI, we can look at the scenario together.
Tell us the context. The first conversation is to understand the problem before thinking about technology.
What changed after implementation.
Qualitative results observed in the operation. Metrics will only be published once real client data is available.
More speed
Technical responses produced with AI support, reducing turnaround time.
Personalization preserved
Each client's context remains present in the responses.
Expanded capacity
Team reinforced with professionals overseen by Fasters.
- Responses dependent on specialists' schedules
- Manual effort producing technical content
- Limited capacity for simultaneous support
- AI support in production and review
- Team expanded with validated professionals
- More demands handled without losing standards
“The partnership with Fasters completely transformed our approach to the market. The team's dedication and innovation helped us launch a groundbreaking product.”
Every project leaves knowledge behind.
AI accelerates, engineering directs.
The gain appeared when AI entered a process with clearly defined technical responsibility — not as a substitute for it.
Need to solve a similar challenge?
IA Aplicada ao Negócio
Soluções de Inteligência Artificial conectadas aos processos, dados e desafios reais da empresa.
Other challenges we've helped transform.
Now we want to hear about your challenge.
If your company has a manual process, a system that needs to evolve, a product idea, an opportunity to apply Artificial Intelligence, or needs to grow its technology capacity, tell us about it.
An initial conversation to understand your scenario and see how we can help.